Frequently Asked Questions

• We will undertake comprehensive listing notes about your property.
• We will have the property photographed where  appropriate and an advert composed. We will have the property listed on all the real estate web sites that we subscribe to.
• We will place your property in the newspapers as agreed between us.
• We will schedule  viewings of your property as required to all prospective  tenants until your home is  rented. (Subject to access provided to us by any current occupant)
• We will erect a "For Rent"  sign (if appropriate) on your property at time of listing (upon request and if signs are permitted).
• We will subject all applications to:
  • A check on the appropriate tenancy databases
  • Verification of applicant's former  renting references.
  • Verification of the applicant's employment.
• We will ( unless instructed otherwise ) refer all potentially suitable applications to you for approval.
• We will let your property for the asking amount of rent. (as outlined in your management agreement with us). We will not  let  your property at a lower amount, without first obtaining your permission.
• We will complete and execute the tenancy agreement and give the tenant's possession of your property once the rental applicant process has been approved.
• We will complete and execute the tenancy agreement and explain in detail their responsibilities and obligations.
• We will secure all appropriate ingoing costs from the tenant.
• We will lodge the bond in accordance with the legislation.
• We will forward a copy of the tenancy agreement to you (if requested).
• We will have regular contact with you and feedback for you throughout the process.

• We have a zero tolerance rent arrears policy which we outline clearly to all tenants when they are signing their tenancy agreement.
• We will process rent payments daily.
• We will follow up all late rent payments in accordance with our management agreement and Residential Tenancy Act 1986.
• We will contact you to make recommendation and seek your instructions, should termination of the tenancy be an option.
• We will keep you informed throughout the legal process, should termination be necessary.
• We will provide you with an annual financial summary (if requested).

• We will undertake a comprehensive Property Condition Report and possibly photograph, prior to the property being occupied.
• We will conduct routine inspections regularly  and provide you with a written report. At these routine inspections we will report to you any repairs or preventative maintenance that may be necessary
• We will conduct a comprehensive property inspection when the tenants vacate.

• We will deposit the nett proceeds of your rental income into your nominated bank account as per your management agreement.
• We will provide you with all copies of invoices for any repairs required at your property if requested.
• We will pay all property outgoings as agreed on your behalf prior to the due date (subject to the availability - of funds).

• We will not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. NOTE: This excludes emergencies and repairs that are required to be rectified by law.
• We will contract a tradesperson within a timely manner for non urgent repair requests.
• We will attend to any urgent repair requests.
• We will only use trades people who are properly licensed and insured to handle the type of work being performed on your property.

• We will review the tenancy agreement for your property in advance of its expiry, advising of current rental market conditions.
• We will not renew a tenancy agreement without your express written permission unless stated in the management agreement.
• We will advise you of any advice by the tenants that they are not renewing their lease.
• We will minimize vacancies by promptly acting on vacate advice.
• We will proactively manage the tenancy agreement renewal process.

• We will regularly review rent in accordance with the current legislation to ensure you receive the highest rent possible.

Absolutely. Following a tenant background check in NZ, we present landlords with fully vetted applicants and provide our professional recommendations. However, as the property owner, the final decision always rests with you.

Most screenings are completed within 24-48 hours, allowing us to secure quality tenants for your property while maintaining thorough standards throughout the process. We aim to have your property rented in an average of 18 days (compared to the industry average of 22 days)!

While we’ve refined our screening process to significantly reduce risk, our tenant placement services also provide ongoing tenancy management to promptly and professionally address any issues.